3 Lines of Defence (3LOD): Controls in IT Services
TORI published a white paper on Zero Outage Protection. The paper considered which major factors were to be addressed to ensure continuous availability of mission critical systems.

Contents
- Introduction
- Acceptance of Change and Intolerance of Control
- The TORI Approach to Control of IT Service Risk
- 3LoD model in an IT Services Setting
- Embedding Controls and Changing Behaviours
- Summary and Applicability to Other Industry Sectors
- How Can TORI Help